Privacy Policy
Introduction
fenoravesthia ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fenoravesthia.sbs or use our business education services.
This policy complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and applies to all personal information we collect about you through our platform and services.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site or use our services.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for our business education courses or services
- Subscribe to our newsletter or marketing communications
- Contact us through our website or support channels
- Participate in surveys, webinars, or other interactive features
- Apply for employment or partnership opportunities
This may include your name, email address, phone number, postal address, professional background, educational history, and payment information when you enroll in our courses.
Technical Information
We automatically collect certain technical information when you visit our website, including:
- IP address and geolocation data
- Browser type, version, and operating system
- Device information and screen resolution
- Pages visited, time spent on pages, and referral sources
- Cookies and similar tracking technologies
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our business education services, process enrollments, and deliver course materials and communications.
Communication
We may send you important updates about your courses, administrative notices, and educational content that may be relevant to your learning journey.
Legal Compliance
We process your information to comply with applicable laws, regulations, and legal processes, including Australian privacy and consumer protection laws.
Platform Security
We use technical information to protect our platform against fraud, unauthorized access, and security threats while ensuring optimal performance.
We do not sell, rent, or lease your personal information to third parties. Any sharing of information occurs only as described in this policy or with your explicit consent.
Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our platform, conducting business, or serving our users. These providers include payment processors, email service providers, hosting services, and educational content delivery platforms.
All service providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to fenoravesthia.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or that of our users or the public.
We do not share your personal information with advertisers or marketing companies without your explicit consent. Educational progress data and course participation information remain confidential to fenoravesthia and authorized instructors.
Data Storage and Security
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- SSL encryption for all data transmission
- Secure server infrastructure with regular security updates
- Access controls limiting employee access to personal information
- Regular security audits and vulnerability assessments
- Secure backup and recovery procedures
- Staff training on privacy and security best practices
Your personal information is stored on secure servers located in Australia and may be processed by staff operating outside Australia who work for us or our service providers. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but remain committed to protecting your information using industry-standard practices.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information:
Access Rights
You can request access to the personal information we hold about you and receive a copy of that information in a commonly used format.
Correction Rights
You can request that we correct any inaccurate or incomplete personal information we hold about you.
Deletion Rights
You can request deletion of your personal information, subject to certain legal and operational requirements.
Restriction Rights
You can request that we restrict processing of your personal information in certain circumstances.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days and may require verification of your identity before processing your request.
You also have the right to lodge a complaint with the Australian Information Commissioner if you believe we have not handled your personal information in accordance with privacy law.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:
- Remember your preferences and login information
- Analyze website traffic and user behavior
- Provide personalized content and course recommendations
- Improve website functionality and performance
- Measure the effectiveness of our educational content
Managing Cookies
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website and your ability to access some features of our educational platform.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or are deleted).
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Retention Periods
- Course enrollment data: Retained for 7 years after course completion
- Payment information: Retained for 7 years for tax and accounting purposes
- Marketing communications: Until you unsubscribe or request deletion
- Website analytics data: Typically retained for 24 months
- Support communications: Retained for 3 years after resolution
When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data destruction procedures.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website with a new effective date
- Sending email notifications to registered users
- Displaying prominent notices on our platform
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
8 Nerang St East Maitland NSW 2323, Australia
Phone: +61413966913
Email: info@fenoravesthia.sbs
We are committed to working with you to obtain a fair resolution of any privacy concerns or complaints you may have.